The National Petroleum Authority (NPA) has approved new Consumer and Public Complaints Procedure Guidelines aimed at strengthening consumer protection and confidence in Ghana’s downstream petroleum sector.
The Chief Executive of the Authority, Godwin Kudzo Tameklo, Esq., announced the Governing Board’s approval at the climax of the NPA’s 2026 Consumer Week celebration at Kasoa Ofaakor Park in the Central Region.
Held under the theme, “Safe Downstream, Confident Consumers,” the celebration highlighted the importance of safety, effective complaint resolution and public education in building trust in the petroleum industry.
Mr Tameklo also warned members of the public against rushing to accident scenes involving fuel tankers to siphon petroleum products, cautioning that such conduct could result in severe injuries or death through explosions.
He described fuel siphoning as illegal and warned that offenders would face the full force of the law.
In a keynote address delivered on his behalf, the Minister of Energy and Green Transition, Dr John Abdulai Jinapor, acknowledged the challenges consumers had faced at the pumps during the year, attributing rising fuel costs to external market pressures.
He cited tensions in the Middle East, disruptions to shipping through the Strait of Hormuz and a marginal weakening of the cedi in the third quarter as factors that had contributed to higher petroleum prices.
To cushion consumers, he said, the government absorbed GH¢2 per litre of diesel costs in August and extended the intervention into September.
He further disclosed that Tema Oil Refinery and Sentuo Oil Refinery supplied petroleum products to marketers at previous prices when a sharp increase in fuel prices threatened in October.
For her part, the Member of Parliament for Awutu Senya East, Phyllis Naa Koryoo Okunor, said consumer confidence must be built on safety, stressing that protecting consumers should remain a priority for industry regulators.
Source: businesspostonline
